Shipping policy
Order Processing
Products fulfilled directly by KADOU are normally processed within 1–2 business days, excluding weekends and holidays.
Some products are fulfilled directly by carefully selected partner suppliers, including Shopify Collective suppliers. Their processing and delivery times may vary. Orders containing products from multiple suppliers or fulfillment locations may arrive in separate packages and on different dates.
You will receive an email notification with tracking information when each shipment leaves its fulfillment location.
Domestic Shipping Rates
Shipping options, charges, and estimated delivery dates are calculated and displayed at checkout. Available rates depend on the products ordered, fulfillment locations, delivery address, and shipping methods offered by the applicable carrier or supplier.
Free U.S. Shipping
Orders with an eligible merchandise subtotal of $150 or more after discounts qualify for free shipping when the available shipping rate is $15 or less.
The offer applies automatically at checkout and cannot be combined with other product, order, or shipping discounts. Shipping rates above $15 are not discounted.
Orders shipped from multiple suppliers or fulfillment locations may generate a combined shipping rate above $15 and therefore might not qualify for free shipping.
Delivery Estimates
Delivery dates displayed at checkout are estimates and are not guaranteed. Carrier delays, severe weather, holidays, supplier processing, and other circumstances outside KADOU’s control may affect delivery.
Tracking Your Order
When your order ships, you will receive an email containing a tracking number. If your order is divided into multiple shipments, you may receive separate tracking notifications.
Please allow up to 48 hours for tracking information to become active. If tracking has not updated after 48 hours, or your package has not arrived within three business days after its estimated delivery date, contact us at sales@kadouboutique.com with your name and order number.
KADOU remains your point of contact for all orders, including products fulfilled by partner suppliers.
International Shipping
International shipping is available only for eligible products and destinations. Many partner-fulfilled products might be available only within the United States. Checkout will confirm whether every item in your cart can be shipped to your destination.
Applicable duties, taxes, brokerage charges, or import fees may be collected at checkout or assessed by the destination country or carrier. Unless expressly stated otherwise, these charges are the customer’s responsibility.
P.O. Boxes
We currently do not ship to P.O. boxes. Please provide a valid street address at checkout.
Questions
For questions about shipping or an existing order, contact us at sales@kadouboutique.com.