Refund policy
Returns
KADOU Boutique accepts returns of most eligible merchandise within 28 days of delivery.
To be eligible for a return, merchandise must be unworn, unused, and in its original condition with all tags attached. Proof of purchase may be required.
Please contact KADOU Boutique before sending any merchandise back. We will provide return instructions and the appropriate return address.
Return Shipping
For ordinary returns, customers are responsible for return shipping costs.
If you receive an incorrect, damaged, or defective item, please contact us before returning it. Once the issue is verified, KADOU Boutique will provide return instructions and, when applicable, a prepaid return label or otherwise cover the authorized return shipping cost.
Please do not return merchandise without first contacting us.
Exchanges
We are happy to accommodate an exchange for a different size or color of the same product, when available.
Replacement merchandise is subject to availability and cannot be guaranteed or held while a return is in transit. If the requested size or color is unavailable, an eligible return will be processed according to this Refund Policy.
Non-Returnable Items
The following merchandise is not eligible for return or exchange:
- Jewelry
- Final-sale merchandise
- Personal-care, beauty, intimate, hygiene-sensitive, or other health-related products that cannot reasonably be resold for health, safety, or hygiene reasons
Additional products may be identified as non-returnable on their product pages when appropriate. Please review the product information before purchasing.
Partner-Supplied Products
Some merchandise sold by KADOU Boutique is fulfilled directly by carefully selected partner suppliers, including Shopify Collective suppliers.
Regardless of who fulfills your order, please contact KADOU Boutique for all return or exchange requests. We will provide the appropriate instructions and return destination.
Partner-supplied merchandise may need to be returned to a different location from KADOU-fulfilled merchandise. Please do not send a return until you have received instructions from us.
Refunds
Once your return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow additional time for your bank, credit-card company, or payment provider to process and post the refund after it has been issued.
Original shipping charges are not refundable except when the return results from a verified incorrect, damaged, or defective item.
How to Start a Return or Exchange
Please Contact Us with your order number, the item you wish to return or exchange, and the reason for the request.
For damaged, defective, or incorrect merchandise, please include photographs when requested so that we can resolve the issue as quickly as possible.